The global hosted PBX market was worth US$5.7 billion in 2021. Many organisations are migrating their business phone system to hosted PABX, fuelling a growth rate of more than 14%.
A hosted PABX system can bring several benefits to your business. Learn more about PABX and the advantages it can bring.
What Is Hosted PABX?
A private automatic branch exchange (PABX) is an automatic telephone switching system within an organisation. A PABX system lets you and your employees make, receive, and transfer calls. You can do this both within and outside of the company.
A standard PABX system is on-premise. The hardware is in your building.
Hosted PABX systems are accessible over a network in the cloud. Your provider hosts the technology.
PABX vs PBX
Originally, a private branch network exchange (PBX) needed a live operator to transfer phone calls. Almost all exchanges today are automatic. When people say PBX, they’re usually referring to a PABX system.
Lower Costs from Hosted PABX
A hosted PBX system eliminates many of the expenses that come with an on-premise system. You minimize the costs of installation, hardware, and maintenance. Your PABX service provider handles maintenance and software updates.
Hosted PABX pricing is usually per user per month. Most providers offer tiered plans so you can choose the one with the level of service you need.
Easy to Implement
Setting up hosted IP PABX takes a few days at the most. You may have your system online the same day.
Your employees can easily learn to navigate a PBX solution. The interface is intuitive and straightforward.
Supports Remote Working
Hosted VoIP PABX is especially beneficial for companies with remote or mobile workers. VoIP lets employees use an app to forward calls to their mobile devices. They can talk using a laptop, desktop computer, IP desk phone, or softphone.
Robust Features
You have access to a wide range of features through a hosted PBX system. In addition to making and receiving voice calls, you can use services such as:
- Call routing and switching
- Conference calls
- Video conferencing
- Voice video
- Auto attendants
- Phone menus
- Call recording
You can also benefit from a telephone management system. A management system is additional software attached to the PABX system. It tracks data like the number of calls in and out.
The system can generate reports to give you better insight into your employees’ telephone usage. These PBX features improve your communication and your business image.
Better Security and Reliability
A cloud based PBX solution from the right provider is secure and reliable. The provider keeps your data encrypted and securely stored in the cloud. Encryption protects your communications as well.
Hosted PABX systems use multiple data centers. If one data center goes offline, your phones will connect to a different one. You avoid business phone downtime.
Scales With Your Business
Hosted PABX lets you easily scale your service up or down. You can update features through your provider’s user portal without call-out fees.
You can add more lines and functionality when you need them. If you need less capacity later, you can scale down. You aren’t locked into paying for services you don’t use.
Choosing the Right Hosted PABX Provider
Hosted PABX is a cloud based business phone solution with many benefits for your organisation. Choosing the right provider helps ensure you get the advantages you expect.
Pancom is a leading provider of ICT solutions. We offer scalable PABX solutions as well as complete end-to-end systems.
Our call rates are some of the lowest in the industry. You get the top-quality performance you expect at a competitive price. Our tech support is always available to help resolve any issues that may come up.
Contact us today to see how our hosted PABX can benefit your business.
